Complaints Handling Procedure
At Ameer Group UK, we are committed to providing exceptional service and clear, transparent commercial energy advice. If our service falls short of your expectations, we want to hear from you so we can investigate and resolve the matter promptly.
1. How to Raise a Concern
If you are dissatisfied with any part of the service provided by Ameer Group UK, please get in touch right away. You can reach our dedicated complaints department via email or phone using the details below:
2. Our Investigation Process
Step 1: Formal Acknowledgment – You will receive a written acknowledgment of your complaint within 2 working days.
Step 2: Thorough Investigation – Our senior compliance team will thoroughly investigate your case, reviewing all correspondence, contract details, and supplier interactions to understand exactly what happened.
Step 3: Proposed Resolution – Within 10 working days, we will present you with a formal written response detailing our findings and outlining the steps taken to resolve the matter.
3. Escalation & Our Commitment
If your complaint is about Ameer Group UK's own service, we are committed to resolving it through our internal process above. Our dedicated complaints team will investigate thoroughly and keep you informed at every stage. Any alternative dispute resolution membership Ameer Group UK holds in its own right is listed under Accreditations below.
If your concern relates to your energy supplier rather than our service, we will support you in raising it with them directly. We work with suppliers daily and can often accelerate resolution through our established relationships.