Help & Client Support
Have questions about your business utility rates, contract renewal windows, or meter details? Our dedicated team is here to assist.
Direct Help Desk
For tariff reviews, contract renewal notices, and bill audit submissions.
Telephone Support
Speak directly with an energy consultant during UK business hours (Mon–Fri).
WhatsApp Advisory
Quick messaging for bill photos, meter readings, and rapid quotes.
Frequently Requested Assistance
1. When should I review my energy contract renewal?
Most UK energy suppliers allow businesses to secure forward contracts up to 12 months ahead of the current agreement's end date. This shields your organisation from wholesale market volatility. Email [email protected] with your contract end date for a free reminder and market comparison.
2. What happens if I am on deemed or out-of-contract rates?
Deemed rates can be more than double competitive fixed-term tariffs. Fortunately, there are no lock-in periods on deemed contracts; you can switch to a negotiated fixed rate immediately with zero termination penalties under Ofgem microbusiness rules.
3. How do I request a comprehensive utility tender?
Send a copy of your recent electricity (MPAN) or gas (MPRN) bill to [email protected]. We will benchmark your usage across 20+ UK licensed suppliers with 100% transparent broker fee disclosures.
4. What if I need to raise a formal dispute or complaint?
We maintain a formal, transparent complaints procedure under the Ofgem TPI Code of Practice. Please visit our Complaints Procedure or email [email protected].
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